Customer Experience (CX) is your customers’ perception of how your company treats them. CX is the result of every interaction a customer has with your business. In this interactive workshop, facilitator Nicole Osmond will:
- Examine the important role Customer Experience has in your business.
- Explore successes and gaps in customer experience, and why it matters.
- Understand key Customer metrics to continually measure and evaluate your performance.
- Discover opportunities and cost-effective ways to boost your business through a customer committed approach.
Business owner Nicole Osmond has been working with small businesses to help them succeed for over 20 years. Now as a Customer Experience (CX) Consultant, she is helping companies unlock their potential through a Customer Committed mindset and approach.