February 9, 2021 @ 12:00 pm – 1:30 pm America/Halifax Timezone
Rural Action Centre

Customer Experience (CX) is your customers’ perception of how your company treats them. CX is the result of every interaction a customer has with your business. In this  interactive workshop, facilitator Nicole Osmond will:

  • Examine the important role Customer Experience has in your business.
  • Explore successes and gaps in customer experience, and why it matters.
  • Understand key Customer metrics to continually measure and evaluate your performance.
  • Discover opportunities and cost-effective ways to boost your business through a customer committed approach.

Business owner Nicole Osmond has been working with small businesses to help them succeed for over 20 years. Now as a Customer Experience (CX) Consultant, she is helping companies unlock their potential through a Customer Committed mindset and approach.

Rural Action Centre – Driving Customer Success – Free Webinar